Terms & Conditions

By using our website you accept the following terms and conditions. PackagingHouseUS.com reserves the right to change these terms and conditions at any time with or without prior notice. We encourage you to read this page regularly.

 PackagingHouseUS.com owns the materials from which we make the printed product. We do not sell or give these materials to third parties. We reserve the right to distribute free samples of your print products and to use them on our website for display purposes.

Copyright ©

By using our website, you understand and acknowledge that all content on this website, including text, data, software, photos, graphics, images, illustrations, maps, designs, icons and other elements, are shown in the “Contents on our website” and are owned by PackagingHouseUS.com, including third parties. Copying, changing, saving, republishing, transferring or redistributing “content from our website” without our written consent is prohibited.

User behavior on the website

You are solely responsible for all content that you submit, upload, publish or distribute or otherwise transmit to or through our website. You agree that any material that you submit, upload, post or transmit through our website, or that is used in connection with or in combination with any content on our website, does not contain any text, image, design, trademark, or anything Service mark or does not contain any copyrighted work. by any third party, unless you have been given appropriate permissions from their respective owners for such use. You agree and warrant that you will not send, upload, publish, distribute or transmit any material through our website that is indecent, illegal or that restricts other users’ use of our website or infringes property rights. Intellectual or other rights related to PackagingHouseUS.com or another third party.

We do not control the content posted by users or customers to our website and therefore do not guarantee the accuracy, integrity or quality of the content. Under no circumstances will we be liable to you in any way for any content that you experience that you find objectionable, indecent, or objectionable.

You acknowledge that PackagingHouseUS.com and its agents have the right, but not the obligation, at their sole discretion, to remove any content that violates the Terms of Use or that may be objectionable. We may retain and also disclose the content when required by law or when such disclosure is necessary to: (a) comply with legal process; (b) apply the Terms of Use; (c) respond to allegations that the content violates the rights of third parties; or (d) protect the rights, property, or personal safety of our website, its users, and the public.

It is your responsibility to provide correct and up-to-date information to process your orders and inquiries. Our website may not be used or accessed by robots or other automated means. Fraudulent use of our website that violates these terms of use will be prosecuted.

By using our website you guarantee that you have all the necessary permissions, rights and powers to order PackagingHouseUS.com and to authorize the manufacture of the products on your behalf. By using our website and placing an order on our website, you agree to this and guarantee that you are of legal age in order to establish binding legal obligations for any liability that you may incur as a result of your use of our website.

You are solely responsible for protecting your password and for controlling access to your registered account. You agree that you are responsible for all orders and inquiries made through your registered account. If you, or someone to whom you have granted access, place orders using your password, you grant us the nonexclusive, royalty-free license with no restrictions on the use, reproduction, sublicensing, modification, adaptation, publication, display and creation of derivative works from the content on the website and on the printed product for the purpose of storing designs or processing print jobs.

To access certain parts of our website, users must register their emails and names and create a password for future access to the password-protected area of ​​our website. We reserve the right to request additional personal and professional information prior to creating your account.

You are solely responsible for protecting the confidentiality of your password and you must not disclose it to third parties. In the event that an unauthorized user accesses the password-protected area of ​​the website due to your acts or omissions, you agree that you are responsible for such unauthorized use.

Your use of our website constitutes your consent to the collection and use of your data, as described in the “Privacy Policy” for PackagingHouseUS.com. You agree to have read and understood our privacy policy and that your personal and business information will be collected and used as described in our privacy policy.

Indemnification and Limitation of Liability

You agree to defend, indemnify, and hold harmless PackagingHouseUS.com, including its members, directors, employees, agents, suppliers, suppliers, affiliates and subcontractors, from all claims, damages, fees and claims. or lawsuit or arbitration. Any act or proceeding (collectively, a “Claim”) will be brought or initiated against us based on, related to, or derived from alleged misconduct by customers or the allegation that the print or product was manufactured and ordered by us Customer: (a.) Violates any person’s copyright, patent, or other proprietary right; or (b.) contain defamatory, libelous, defamatory, scandalous or obscene material; and (c) result from unauthorized access to a password-protected area of ​​our website. You will indemnify us from all losses, damages, costs and expenses arising out of or in connection with the claim, including but not limited to (1.) defending ourselves against any claim (2.) paying any judgment or any compensation; and (3) reimburse us for legal fees and costs reasonably incurred in responding.

In no event shall PackagingHouseUS.com, including its members, directors, employees, agents, suppliers, suppliers, affiliates and subcontractors, be liable for injury, death, loss, claims, damages, force majeure, accident, delay or other special event, criminal -, incidental or consequential damages of any kind, whether contractual, tort or otherwise, which arise from the use of our website or a delay or are in any way connected with the inability to use our website or information obtained through our website, Use software, data, products or services even if either party has been made aware of the possibility of such damage.

In no event will our total liability to you for all damages, losses and causes of action, including but not limited to negligence, arising out of this Agreement or your use of our website, will not exceed the amount that you have asked for or requested from PackagingHouseUS.com have paid. .

Return and Refund Policy

Due to the personalized nature of the print products and other services we offer, you must notify us within 3 working days of receiving your order at PackagingHouseUS.com whether you discover that the product you have received is faulty or not. According to the specifications of your order. We cannot issue a refund or credit to you. However, we will reprint your original order if we make a mistake or discover that it is faulty. The determination of the error is at the discretion of our management. To receive a reprint of your original order, you must submit digital photos documenting the defect in the product or, at your own expense, return the full amount of the original order to us within 7 working days of receiving the original order. Expedited order processing fees are not refundable.

Payment, order and cancellation

All pricing information on our website is displayed in US dollars (USD). Payment for orders is in US dollars. Due to the personalized nature of the print products and other services we offer, we will only process your orders for print jobs or other services once full payment, including all fees and taxes, has been made. , Shipping. paid by credit card or by the user of our website using an approved payment method. As part of the ordering process, we ask users and customers of our website to approve the evidence (either an electronic file or a printed version) of the printed products or other services they have requested. After customers approve proofs, print jobs are sent to the printer. Once a print job has been approved by the customer and submitted to the press or via our website, no changes to art files, job specifications, or print times are allowed. You have a limited time of 4 hours after the receipt has been approved to cancel your order. This cancellation will incur a $ 25 fee, 5% of the total order amount, before the order is canceled. You can also cancel orders beyond the 24-hour limit. Such cancellation will result in a charge of 50% of the total amount of the order to cover the work performed in our prepress department and the financial costs associated with the cancellation. We do not guarantee that your order will be canceled beyond the 24 hour limit.

Design commands

 PackagingHouseUS.com does not provide refunds or credits for design service orders. All design orders once placed are final and non-refundable.

Sales tax policy

We charge sales tax on orders in the state of Texas. If you are tax exempt please present your tax exemption certificate at the time of order.

Customers sent graphics / files

Our designers and technicians create electronic or paper proofs from artwork / files submitted by users or clients of the website. We require that your submitted graphics / files have a resolution of at least 300 dpi (dots per inch) in the final size and in CMYK format. If your files are not sent at 300 dpi for final size and not in CMYK format, we will not be responsible for printing them as blurry, distorted or pixelated and for changing the color changes when converted to CMYK.

You are responsible for the accuracy of your graphics / print-ready files, including issues with page orientation or the orientation of the documents you submit. While we take all precautions against the loss of your submitted artwork / files, we are not responsible for any damage or loss to your artwork / files.

By uploading graphics / files to our website, you agree that you are the legal owner of any material that you upload or that you have already been given appropriate rights to use such material.

We have the right to refuse an order that, in our opinion, is illegal or infringes the rights of third parties. You assume full legal responsibility for the content of the material that is processed and printed on your behalf and under your instructions. We reserve the right to refuse an order without giving a reason. Please note that we will not accept material that is offensive, indecent, or unsuitable for printing.

Proofs and Color Accuracy

We encourage users and customers of our website to provide evidence (either an electronic file or a printed version) of the printed products or other services they have requested. No work will be passed on to the press without the approval of your evidence. Therefore, it is your responsibility to log into your account and review your evidence. We are not responsible for delays in the order caused by non-approval of receipt by the customer. Please understand the response times given on our website. We start after your test approval.

Review your evidence carefully before approving it. You should compare it to the original file to identify possible design errors, copy, spacing, punctuation or image placement and proportion, trimming, cutting and final text errors. Electronic proofs show no transparency, printing problems, or color changes from RGB or Pantone to CMYK. Note that applying a UV coating or a laminate can affect or change the appearance of the printed colors. We are not responsible for the final appearance of a laminated product.

The customer is fully responsible for everything included in the approved final proof

We will reproduce the color of the print-ready files submitted as closely as possible, but we are unable to accurately match the color and density. Due to the limitations associated with the printing process and the ink requirements of neighboring images, the accuracy of the color reproduction cannot be guaranteed. With your order you agree to this restriction. We will do our best to adjust the gradient density of each color, but we are not responsible for any discrepancies in color between files submitted and the final printed part or artwork or actual product they represent. Under no circumstances will reprint be accepted for color deviations that occur during the printing process. We are not responsible for the color match or ink density on screen checks you take. We guarantee accuracy and color matching when you request a printed proof from us. Remember, the hard copy will cost you a little more.

Overruns/Underruns

We usually deliver the exact quantity of the products ordered plus a small additional quantity. There is no additional charge for the additional amount. In the event of non-compliance, we will invoice the amount actually delivered. We follow generally accepted business practice of delivering plus or minus 5% of the requested quantity.

Speed ​​of production, shipping and delivery of orders

Production speed and print time begin after our prepress department has uploaded, reviewed and accepted your artwork / files, approved the print-ready proof (on electronic files or on paper) and full payment including applicable taxes, shipping and processing costs. During the ordering process on our website, you can choose the production speed, which indicates the number of working days it will take to print your order and prepare for delivery to the shipping company. Your test approval must be received by 10:00 AM. M., Central Standard Time (CT).

We strive to print and ship your orders as quickly as possible. In no case is PackagingHouseUS.com liable for consequences or damage resulting from delays in shipping or delivery. You agree that you will not hold PackagingHouseUS.com responsible for any delays in shipments caused by bad weather, delays with shipping companies, customs issues, or any other circumstance beyond our control. In the event of a delay due to technical problems or equipment failure during the printing process, the expedited fee will be refunded. Orders cannot be canceled due to delays in printing.

You agree to pay all duties and fees for products shipped to your respective locations. It is the customer’s responsibility to arrange customs clearance for shipments outside the United States.

PackagingHouseUS.com offers a standard 10-12 business day schedule for shipping products and an expedited plan for 6-8 business days (with ground shipping for 2-3 business days) to any ORDER LOCATION in the US. United. Unlimited quantity or weight. Shipments to other destinations will be charged extra. We do not guarantee shipping and delivery times and are not responsible for any delays, loss, damage or theft of printed products during shipping and delivery. PackagingHouseUS.com is not responsible for any damage that occurs during shipping. Claims for lost or damaged shipments can be made after 6 working days from the date the package was dispatched. In order to reduce costs for customers, we not only print in our own printing press in the USA, but also use our own printing plants overseas in Asia and Africa.

If you provide us with an incorrect delivery address or make a mistake in submitting the full delivery address, we will charge you additional shipping and handling fees for the return.

Changes to the website and terms and conditions

We reserve the right to change parts of our website and the terms and conditions at any time, with or without notice to users and customers of our website. Changes to our website are part of the new terms of use, will be posted on our website and take effect immediately. If you continue to use our website after such changes are posted, you consent to these changes.